Senior UX Researcher

Reed Technology is supporting a company based in Edinburgh, as they look to hire a Senior User Experience Researcher.

In this role you'll work alongside a multidisciplinary team to understand user needs, identify opportunities for improvements and ensure services are designed around the people who use them.

Key responsibilities:

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• Leading user research across discovery, alpha, beta and live phases.
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• Planning and conducting interviews, usability testing, contextual research and workshops.
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• Working closely with multidisciplinary teams to shape products and services.
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• Synthesising research findings into clear insights and recommendations.
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• Helping teams understand the needs, behaviours and priorities of users.
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• Supporting service design, product and delivery decisions through evidence.
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• Helping develop reusable approaches, patterns and delivery assets that strengthen future projects.
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Requirements:

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• Solid experience delivering user research within complex digital or service transformation programmes.
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• Experience working as part of multidisciplinary teams.
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• Strong understanding of Government Digital Service principles, service standards and user-centred design practices.
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• Experience planning and delivering a range of qualitative research activities.
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• Strong analysis and synthesis skills, with the ability to turn findings into actionable recommendations.
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• Excellent communication and facilitation skills.
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• Experience working with a broad range of stakeholders, including senior decision makers.
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• A strong understanding of accessibility, inclusion and designing for diverse user needs.
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Benefits:

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• Permanent position.
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• Salary ranging from £55.000 to £65.000 / year.
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• Hybrid working model - 2 days onsite per week in Edinburgh.
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