Scheduler / Work Coordinator

A key part of the role involves organising resident access and coordinating survey works, ensuring surveyors are able to attend site and complete works in line with contract deadlines. You will manage inbound enquiries, coordinate diaries, and act as a key point of contact between clients, candidates, residents and the wider business. This role involves extensive use of a CRM system to log, track and send out works, so strong administrative and IT skills are essential.\n\nKey Responsibilities\n\n * Process purchase orders and schedule works with the relevant inspectors and surveyors\n\n * Coordinate and schedule passive fire survey programmes across live contracts\n\n * Contact residents directly to arrange and confirm access appointments\n\n * Support the delivery of compartmentation surveys including fire door surveys, fire stopping inspections, visual compartmentation surveys and intrusive surveys where required\n\n * Manage survey schedules and update programmes as required, responding quickly to changes in site requirements\n\n * Liaise regularly with clients, candidates, surveyors and residents to ensure smooth scheduling\n\n * Use the CRM system to log works, track progress and send out job information\n\n * Maintain accurate and up to date records across all scheduling activity\n\n * Support the wider team with day-to-day administrative tasks as required\n\n * Identify and flag scheduling conflicts or delays proactively\n\nWhat We're Looking For\n\n * Previous experience in a scheduling, coordination or administrative role\n\n * Background in block management, social housing repairs, construction or fire protection environments — highly desirable\n\n * Strong organisational and coordination skills, comfortable managing high volumes of appointments and scheduling\n\n * Confident communicator, comfortable liaising with clients, candidates and residents daily\n\n * Experience using CRM systems or similar scheduling software\n\n * Proactive approach with the ability to work under pressure and manage changing priorities\n\n * Understanding of construction or survey processes — advantageous\n\n * Comfortable working from home with occasional travel for training purposes\n\nWhat's On Offer\n\n * £30,000 – £33,000 per annum\n\n * Home-based role with flexibility\n\n * Varied, fast-paced position at the centre of a growing business\n\n * Training and support provided\n\n * Opportunity to join a business with a strong and expanding pipeline of work