Restaurant Manager

Set within the world-famous Royal Botanic Gardens, Kew, The Pavilion is a vibrant, high-volume restaurant offering a dynamic hybrid dining experience in one of London's most unique hospitality settings, with a strong focus on quality, pace, and guest experience, The Pavilion combines the energy of a busy destination venue with the standards and culture of modern hospitality leadership.\n
Shift Pattern: 5 over 7 days, 45 hours per week (Winter hours: Garden closes at 16:00, Summer hours: Garden closed at 19:00)\n
Salary: £40,000 per annum\n
Location: TW9 3JR (Free Parking)\n
Key Responsibilities:\n
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• Lead a busy hybrid-service restaurant operation with a strong focus on guest experience and service standards.
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• Drive team performance through hands-on leadership, coaching, and development.
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• Manage labour, rotas, and staffing to deliver efficient and commercially successful operations.
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• Maintain high standards across customer service, food safety, compliance, and daily operations.
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• Take ownership of stock control, operational readiness, and service delivery during peak trading periods.
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• Support sales growth through strong communication, upselling focus, and commercial awareness.
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• Build a positive, accountable, and hospitality-led team culture.
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• Managing a team of 2 assistant managers, 2 supervisors and 12-14 casual team members
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We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:\n
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• Contributory pension scheme
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• Grow your career with our Career Pathways and MyLearning programmes
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• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
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• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
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• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
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• Up to 44% off cinema tickets to enjoy your favourite blockbuster
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• Receive cash rewards every time you spend and use them on a wide range of brands
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• Un-wind with us with free wellness, mindfulness and exercise classes
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• You can share all discounts and offers with your friends and families
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