Customer Service Advisor (Call Centre) Out of hours

\n\nPlease be aware these roles will be office based until you pass your working from home sign off which can take a couple months at least.\n\nAs one of our Customer Service Advisors you'll be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone and digital channels including emails and social media. In this varied role you'll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem solving skills are essential. Our focus is on finding a great service to our customers.\n \n The Customer Service Centre is a busy and fast paced environment and we are looking for people who thrive working under pressure to join our friendly and diverse team.

You must be able to multi-task and have the ability to learn new systems and processes quickly. You will have a flexible and proactive approach towards work and demonstrate a real belief in providing good customer service.\n \n No previous housing experience or knowledge is necessary - we'll teach you all that!\n \n We are looking for motivated people who put the customer at the heart of everything they do, if this sounds like you apply today\n\nHours to be worked:\n\nTWO WEEK ROTA\n\nWEEK 1: MON (Apply online only); TUE OFF; WED OFF; THU (Apply online only); FRI (Apply online only); SAT OFF; SUN OFF\n\nWEEK 2: MON OFF; TUE (Apply online only); WED (Apply online only); THU OFF; FRI OFF; SAT (Apply online only); SUN (Apply online only)\n\nLength of Employment: Indeterminate, but no plans for the employment to expire, good likelihood of future permanent role providing the right behaviours and performance demonstrated.\n\nResources: All equipment provided.\n\nParking:None available\n\nPay rate is £16.50 PAYE per hour \n\nFeel free to contact Ashley Diamond on (phone number removed) or email (url removed)\n\nEden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy